Terms of service

1. Introduction

Welcome to Zopy. These Terms & Conditions govern your access to and use of our website and your purchases from our online store. By visiting our website or placing an order, you agree to these terms, subject to any mandatory consumer rights under applicable law.

Throughout these terms, “we,” “our,” and “us” refer to Zopy.

2. About Our Store

Zopy operates an online store offering wall art and related decorative products. We aim to provide customers with a convenient shopping experience, clear product information, and customer support.

Contact Information:

• Trade Name: Zopy

• Email: support@zopy.com

• Phone: +5569999917966

• Address: Königsallee 44, 37081 Göttingen-Weststadt, Germany

3. Eligibility and Website Use

By using the Zopy website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you. If you are purchasing on behalf of another person or organization, you confirm that you are authorized to do so.

You agree not to use our website for unlawful activities, fraudulent orders, security interference, or any activity that could harm our store or other users.

4. Product Information

Zopy strives to display accurate product descriptions, images, dimensions, colors, and other details. However, colors and appearances may vary slightly depending on screen settings, lighting, and device displays.

Product images are provided to help customers understand the product. Please review the available descriptions and specifications carefully before ordering.

5. Prices and Availability

Prices and product availability are displayed on our website and may change without prior notice, subject to applicable law. Changes to prices will not affect an order after a binding purchase agreement has been formed, except where permitted by law.

Zopy makes reasonable efforts to maintain accurate stock information. If a product becomes unavailable after an order is placed, we will contact the customer and explain the available options in accordance with applicable law.

6. Orders and Confirmation

When placing an order with Zopy, you agree to provide accurate, complete, and current contact and delivery information.

We may contact you to confirm order details or resolve missing information. An automated order acknowledgment does not necessarily mean that the order has been accepted. The point at which a binding contract is formed will be determined by the checkout terms and applicable law.

We may refuse or cancel an order where legally justified, such as in cases of suspected fraud, significant listing errors, or product unavailability. Any payment or refund obligations will be handled in accordance with applicable law.

7. Payment Terms

Zopy currently accepts Cash on Delivery (COD) as its only payment method.

Customers are required to pay the confirmed order amount when the package is delivered. Please ensure that your delivery details are correct and that you or an authorized recipient can receive the order and complete payment.

No online card payment option is currently offered by Zopy.

8. Shipping and Delivery

Zopy offers free shipping on eligible orders.

Our estimated delivery schedule is:

• Handling time: 1–2 business days

• Transit time: 3–5 business days

• Estimated total delivery time: 5–8 business days

Delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Zopy will make reasonable efforts to help resolve delivery issues. Nothing in these terms excludes any delivery obligations or consumer rights that apply under mandatory law.

9. Returns and Refunds

Zopy offers free returns and refunds within 14 business days, subject to our published Return & Refund Policy and applicable law.

To request a return or refund, contact support@zopy.com with your order number and details of your request. Our team will explain the next steps.

Approved refunds are processed within 3 days. The time required for any additional processing or arrangements may vary.

These voluntary store terms do not replace or limit any mandatory statutory withdrawal, return, refund, or remedies rights available to consumers under German or European Union law.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact Zopy as soon as possible. We will try to assist, but changes may not be possible once an order has been processed or dispatched.

This section does not restrict any cancellation, withdrawal, or other rights you may have under applicable law.

11. Intellectual Property

Unless otherwise stated, the content on the Zopy website—including text, graphics, branding, design elements, and original materials—is owned by or used with permission by the relevant rights holder.

You may use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, or commercially exploit website content without the required authorization, except where permitted by law.

12. Limitation of Liability

Zopy does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these terms limits liability for intent, gross negligence, injury to life, body or health, or other matters for which liability cannot legally be excluded or limited. Any other limitation applies only to the extent permitted by law.

13. Privacy

Your use of the Zopy website may involve the collection and processing of personal information to handle orders, arrange delivery, provide customer support, and meet legal obligations.

Please review our Privacy Policy for details about the information we collect, how we use it, and the rights available to you under applicable data protection law.

14. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. These services may be governed by their own terms and privacy policies.

Zopy is not responsible for external website content or services to the extent permitted by law. The inclusion of a link does not necessarily mean we endorse the linked website.

15. Changes to These Terms

Zopy may update these Terms & Conditions when necessary to reflect changes to our business, website, or legal obligations. The revised version will be published on this page with an updated date.

Changes will not retroactively alter existing contractual rights except where permitted by law.

16. Governing Law and Consumer Rights

These terms are subject to applicable laws. Where Zopy operates from Germany, German law may apply, without depriving consumers of mandatory protections available under the laws that apply to their consumer contract.

If you are a consumer, nothing in these terms removes your right to rely on mandatory consumer protection laws or to bring claims before a court with jurisdiction under applicable law.

17. Contact Information

If you have questions about these Terms & Conditions, an order, or our products, please contact Zopy:

Trade Name: Zopy
Email: support@zopy.com
Phone: +5569999917966
Address: Königsallee 44, 37081 Göttingen-Weststadt, Germany

Thank you for choosing Zopy. We appreciate your trust and look forward to helping you discover wall art for your space.