Refund policy

1. Overview

At Zopy, customer satisfaction is important to us. We want you to feel confident when shopping for wall art through our online store. This Return & Refund Policy explains how to request a return, exchange, or refund if you are not satisfied with your purchase.

Our policy is intended to work alongside your statutory consumer rights under applicable German and European Union law. Nothing in this policy limits any rights that cannot legally be excluded.

2. Return Period

Zopy offers free returns within 14 business days of receiving your order, subject to the conditions described below.

To start a return, please contact our support team with your order number and the reason for your request. We will provide instructions for the return process.

The 14-business-day store return period does not replace or restrict any longer statutory withdrawal period or other consumer rights that may apply under German or EU law.

3. Return Eligibility

To help us process your return efficiently, we ask that returned products meet the following conditions where applicable:

  • The product is in good condition and has not been unnecessarily damaged.

  • The product is returned with its original packaging and included accessories, where reasonably available.

  • You provide your order number or another reasonable proof of purchase.

  • The return request is submitted through our customer support team.

Zopy will assess each request fairly. A product defect, incorrect item, or other issue covered by statutory consumer rights will be handled in accordance with applicable law, even if the product does not meet ordinary change-of-mind return conditions.

4. Free Return Shipping

Zopy offers free return shipping for eligible returns under this policy. Please contact us before sending an item back so we can explain the appropriate return procedure.

Do not send products to an address other than the return address or destination confirmed by our support team.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Zopy as soon as reasonably possible.

When contacting us, please provide:

  • Your order number

  • A description of the problem

  • Photographs of the product or packaging, if available

We will review your request and explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another appropriate remedy.

6. Refund Eligibility and Processing

Once your return or refund request is approved, Zopy will arrange the refund in accordance with applicable law and the circumstances of your order.

Our target processing time for approved refunds is 3 days after approval and receipt of any information reasonably required to complete the refund. The time needed for a refund to reach you may vary depending on the refund arrangement.

Because Zopy accepts Cash on Delivery (COD) only, our support team will explain how the refund will be provided and what information is required. We will not request unnecessary sensitive financial information.

7. Order Cancellations

If you wish to cancel an order, contact Zopy as soon as possible. We will try to stop the order before it is processed or dispatched.

If the order has already been dispatched or delivered, our return procedure may apply. This does not affect any statutory cancellation or withdrawal rights available to you under applicable law.

8. Non-Returnable Items and Exceptions

Certain items may be excluded from voluntary change-of-mind returns where an exclusion is legally permitted, such as certain personalized products or other categories specified by law.

Any exclusion will be applied only where legally valid. Nothing in this section limits your rights regarding defective, damaged, incorrectly supplied, or non-conforming products.

9. Statutory Withdrawal Rights in Germany and the EU

For many online purchases made by consumers in Germany and the European Union, a statutory withdrawal period of 14 calendar days may apply from the day the consumer or their designated recipient receives the goods, subject to legal exceptions.

Where statutory withdrawal rights apply, they are separate from our voluntary store return offer. Statutory rules may also determine how refunds, return shipping, and reimbursement deadlines must be handled.

Please contact Zopy if you need help exercising your rights. You may also seek independent consumer advice if needed.

10. How to Request a Return or Refund

To request a return or refund from Zopy, follow these steps:

  1. Email our customer support team.

  2. Include your order number and the reason for your request.

  3. Provide photographs or additional information if relevant.

  4. Wait for our team to provide return instructions.

  5. Follow the instructions supplied for your return or refund.

Please contact us before shipping any item back.

11. Changes to This Policy

Zopy may update this Return & Refund Policy to reflect changes in our business practices or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

Any changes will not remove consumer rights that already apply under mandatory law.

12. Contact Information

If you have questions about returns, refunds, or cancellations, please contact Zopy:

Trade Name: Zopy
Email: support@zopy.com
Phone: +5569999917966
Address: Königsallee 44, 37081 Göttingen-Weststadt, Germany

At Zopy, we aim to make returns and refunds clear, fair, and convenient. Thank you for shopping with us and giving us the opportunity to assist you.