Payment Policy

1. Introduction

Welcome to Zopy. This Payment Policy explains the payment method available when purchasing wall art and other products through our online store. By placing an order with Zopy, you acknowledge and agree to the payment terms outlined below.

2. Accepted Payment Method

At Zopy, we currently accept Cash on Delivery (COD) as our only payment method.

With Cash on Delivery, customers pay for their order when it is delivered to the shipping address provided during checkout. No online card payment or advance payment option is currently offered by Zopy.

Please ensure that you or an authorized recipient is available to receive the package and complete the payment upon delivery.

3. Order Confirmation

When you place an order with Zopy, please provide accurate contact information, including your full name, delivery address, and phone number. We may contact you to verify your order details before processing it.

Zopy reserves the right to delay or cancel an order when the provided information is incomplete, inaccurate, or cannot be verified, subject to applicable law.

4. Product Prices and Additional Charges

All product prices and applicable charges will be displayed during checkout. Zopy offers free shipping on eligible orders, and no standard shipping fee will be charged for those orders.

If any additional charges apply, they will be disclosed before you complete your purchase, as required by applicable law.

5. Payment at Delivery

Customers are responsible for paying the amount confirmed at checkout when their order arrives. Please prepare the exact amount where possible to help make delivery convenient.

If payment cannot be completed, the delivery may be unsuccessful, and the order may be returned or cancelled in accordance with applicable policies and laws.

6. Order Processing and Delivery

At Zopy, order handling generally takes 1–2 business days, followed by an estimated transit period of 3–5 business days. The total estimated delivery timeframe is 5–8 business days.

Delivery times are estimates and may vary due to carrier operations, public holidays, weather, or other circumstances beyond our control.

7. Returns, Refunds, and Payment Issues

Zopy offers free returns and refunds within 14 business days, subject to our Return & Refund Policy and applicable consumer protection laws.

Approved refunds are processed within 3 days. Since Cash on Delivery is our only payment method, our support team will explain the appropriate refund arrangement and any information required to complete it.

Please contact us if you receive a damaged, incorrect, or defective product so we can assist you.

8. Fraud Prevention and Order Verification

To protect our customers and business, Zopy may verify order information when necessary. We may refuse or cancel orders where there are reasonable concerns about fraudulent activity, inaccurate details, or delivery feasibility, subject to applicable law.

9. Changes to This Payment Policy

Zopy may update this Payment Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy before placing an order.

10. Contact Information

If you have questions about this Payment Policy or need assistance with an order, please contact Zopy using the details below:

Trade Name: Zopy
Email: support@zopy.com
Phone: +5569999917966
Address: Königsallee 44, 37081 Göttingen-Weststadt, Germany

Thank you for shopping with Zopy. We appreciate your trust and are committed to providing a clear and convenient payment experience.