Privacy policy

1. Introduction

Welcome to Zopy. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Zopy collects, uses, stores, and protects your information when you visit our website, browse our wall art collection, place an order, or contact our customer support team.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Information We Collect

When you interact with Zopy, we may collect the following types of information:

Personal Information

  • Full name

  • Shipping and billing address, where applicable

  • Phone number

  • Email address

  • Order details and purchase history

  • Information you provide when contacting customer support

Transaction Information

Because Zopy accepts Cash on Delivery (COD) only, we may collect information necessary to process, confirm, deliver, and manage your orders. We do not require online card details to complete COD purchases.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, website activity, and cookies or similar technologies, depending on your browser settings and applicable consent requirements.

3. How We Use Your Information

Zopy may use your information to:

  • Process, confirm, and deliver your orders.

  • Contact you about order confirmation, delivery, or changes.

  • Provide customer support and respond to inquiries.

  • Manage returns, refunds, cancellations, and complaints.

  • Maintain website security and prevent fraudulent activity.

  • Improve our website, products, and customer experience.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

We only process personal information where we have an appropriate legal basis under applicable law.

4. Cash on Delivery

Zopy currently accepts Cash on Delivery as its only payment method. We use relevant order and contact details to coordinate delivery and collect payment when your order arrives.

Please do not send payment card details or passwords to us by email or through customer support messages.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website performance, and improve your shopping experience.

Where required by law, Zopy will request your consent before using non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Sharing Your Information

Zopy does not sell your personal information for money. We may share necessary information with trusted service providers when required to operate our business, including:

  • Shopify: Our eCommerce platform and related services.

  • Delivery and logistics providers: To ship and deliver your orders.

  • Technology and support providers: To maintain our website and assist customers.

  • Professional advisers and authorities: Where necessary to comply with legal obligations or protect legal rights.

These parties may process information only as permitted by applicable law and the relevant service arrangements. We may also disclose information where legally required.

7. International Data Transfers

Some service providers used by Zopy, including Shopify or its partners, may process information outside Germany or the European Economic Area (EEA). Where personal data is transferred internationally, appropriate safeguards will be used when required by applicable data protection law.

8. Data Retention

Zopy retains personal information only for as long as necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, tax and accounting obligations, and the resolution of disputes.

When information is no longer needed, we will delete or anonymize it where appropriate and legally permitted.

9. Data Security

Zopy takes reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure. Customers should also take care to protect their devices and account information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Request restriction of or object to certain processing.

  • Request a copy of your information in a portable format where applicable.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with a competent data protection authority.

To exercise your rights, contact Zopy using the details provided below. We may need to verify your identity before responding. Certain rights may be subject to legal exceptions.

11. Children's Privacy

The website operated by Zopy is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Zopy does not control the privacy practices of those websites and encourages you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

Zopy may update this Privacy Policy to reflect changes in our operations, website features, or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how your information is handled.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Zopy:

Trade Name: Zopy
Email: support@zopy.com
Phone: +5569999917966
Address: Königsallee 44, 37081 Göttingen-Weststadt, Germany

At Zopy, we respect your privacy and aim to handle your personal information responsibly and transparently.