Shipping policy

1. Introduction

Welcome to Zopy. We are committed to providing a smooth and convenient shopping experience, from placing your order to receiving your wall art. This Shipping Policy explains our shipping costs, order handling procedures, estimated delivery times, and delivery-related guidelines.

By placing an order with Zopy, you acknowledge the shipping information outlined below, subject to your statutory rights under applicable law.

2. Shipping Costs

Zopy offers free shipping on eligible orders. Our standard shipping service does not require an additional shipping fee for eligible purchases.

Any applicable charges or exceptions will be clearly disclosed before you complete your order, as required by law.

3. Order Handling Time

After an order is placed, Zopy generally requires 1–2 business days to process and prepare it for shipment.

Handling time may include order verification, product preparation, packaging, and dispatch arrangements. Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that handling time is separate from transit time.

4. Shipping and Delivery Time

Once your order has been processed, the estimated delivery schedule is:

  • Handling time: 1–2 business days

  • Transit time: 3–5 business days

  • Total estimated delivery time: 5–8 business days

At Zopy, we work to dispatch orders promptly. However, delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Any mandatory delivery deadlines or consumer rights under applicable law remain unaffected.

5. Order Confirmation

After placing an order with Zopy, please ensure that your contact information and shipping address are accurate and complete.

We may contact you to verify your order details or clarify delivery information. Incorrect or incomplete information may delay delivery, so please review your details carefully before completing checkout.

6. Cash on Delivery (COD)

Zopy currently accepts Cash on Delivery (COD) as its only payment method.

Customers are expected to pay the confirmed order amount when the package is delivered. Please ensure that you or an authorized recipient is available to receive the shipment and complete payment.

Delivery availability may depend on the courier service and destination.

7. Tracking and Delivery Updates

Zopy may provide shipping or tracking information when it is available from the relevant delivery provider. Tracking availability and update frequency may vary depending on the shipping service used.

If you have questions about the status of your order, please contact our customer support team with your order number.

8. Delayed or Missing Shipments

Although Zopy aims to meet the estimated delivery timeframe, unexpected delays may occur.

If your order has not arrived within the estimated 5–8 business days, please contact us. We will review the available shipping information and do our best to assist you.

Nothing in this policy limits your legal rights if an order is delayed, lost, or not delivered as required by applicable law.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your shipping address, contact Zopy as soon as possible. We will try to update the details before dispatch, but changes may not be possible once the package has been shipped.

If a delivery fails because of incorrect information, we will work with you to determine the available next steps in accordance with applicable law.

10. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact Zopy promptly with your order number and a description of the issue. Photographs of the product and packaging may help us assess the situation.

We will review the matter and explain the available resolution under our Return & Refund Policy and applicable consumer protection laws.

11. Returns and Refunds

Zopy offers free returns and refunds within 14 business days under its store policy, subject to applicable eligibility conditions and statutory consumer rights.

Approved refunds are generally processed within 3 days. Please refer to our Return & Refund Policy for complete details.

This store policy does not restrict any mandatory withdrawal, refund, or other rights available under German or European Union law.

12. Changes to This Shipping Policy

Zopy may update this Shipping Policy to reflect changes in shipping procedures, carrier arrangements, or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

Any changes will remain subject to applicable law and existing contractual obligations.

13. Contact Information

If you have questions about shipping, delivery, or your order, please contact Zopy:

Trade Name: Zopy
Email: support@zopy.com
Phone: +5569999917966
Address: Königsallee 44, 37081 Göttingen-Weststadt, Germany

Thank you for choosing Zopy. We appreciate your trust and will do our best to provide a reliable and convenient delivery experience for your wall art purchase.