Return & Refund

At Zopy, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund according to the policy below.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and in original condition
• Be returned in original packaging
• Include all parts, accessories, and documentation
• Include proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned, including:

• Items marked as final sale
• Gift cards
• Products damaged due to misuse or improper installation
• Customized or special-order items (if applicable)

3. Return Process

To initiate a return, please contact our support team:

Website: https://zopy.shop/
Contact Page: https://zopy.shop/contact-us/

Live Chat: Available for immediate assistance
Phone: +1 303 274 5211
Email: support@zopy.com

After approval, you will receive instructions on how to return your item.

4. Return Processing Time

Once we receive your returned item, it will be inspected and processed within 3 business days.

You will be notified via email regarding approval or rejection of your refund.

5. Refunds

If your return is approved:

• Refunds will be issued to your original payment method
• Processing time may vary depending on your bank or payment provider
• Shipping charges are non-refundable unless the return is due to our error

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately upon delivery. We may request photos or additional details to resolve the issue quickly.

7. Exchanges

We offer exchanges based on product availability. Please contact customer support for assistance.

8. Shipping Costs

• Customers are responsible for return shipping costs unless otherwise agreed
• Original shipping costs are non-refundable unless the return is due to our mistake

9. Order Cancellations

Orders can only be canceled before they are shipped. Once shipped, orders must follow the return process.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Zopy Store

Website: https://zopy.shop/
Contact Page: https://zopy.shop/contact-us/

Live Chat: Chat with us live for immediate assistance
Phone: +1 303 274 5211
Email: support@zopy.com

Location: 7455 W Colfax Ave, Lakewood, CO 80214, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Thank you for shopping with Zopy.